wispwing Privacy Policy

wispwing ("we," "us," "our," or "wispwing") is committed to protecting the privacy and personal data of all users of the wispwing platform, accessible at wispwing.one. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information provided by users ("you," "your," or "Player") when accessing or using any part of the wispwing website, mobile interface, or related services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC). By registering an account or using the wispwing platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, wispwing acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors. wispwing determines the purposes and means of processing personal data collected through the platform.

wispwing has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data protection laws and handling data subject requests. You may contact the DPO through the contact details provided in Section 14 of this Policy.

wispwing collects personal data that is necessary for the provision of its gaming services, compliance with legal obligations, and improvement of the user experience. The categories of personal data we collect include:

wispwing does not collect sensitive personal information (as defined under the Data Privacy Act) unless strictly required by law or with your explicit consent. Where sensitive data such as government ID numbers are collected for KYC purposes, they are handled with heightened security measures.

wispwing processes your personal data for the following purposes:

• Account Management: To create, maintain, verify, and manage your wispwing player account, including identity and age verification in compliance with PAGCOR requirements.
• Service Delivery: To provide access to wispwing's gaming platform, process deposits and withdrawals, and deliver the services you have requested.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, Anti-Money Laundering Act (RA 9160 as amended), and PAGCOR licensing requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats to the wispwing platform.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools requested by players.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the wispwing platform.

wispwing will not use your personal data for any purpose incompatible with those stated above without first obtaining your consent or as otherwise required by law.

wispwing processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Consent: Where you have given clear, informed, and freely given consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and wispwing (i.e., the Terms and Conditions governing your use of the platform), including account creation, transaction processing, and service delivery.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to wispwing, including KYC verification, AML reporting, and PAGCOR regulatory requirements.
• Legitimate Interests: Where processing is necessary for the legitimate interests of wispwing, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and freedoms.

wispwing does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and other payment service providers, for the purpose of processing deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged to assist with regulatory compliance.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and fraud detection vendors who process data on our behalf under strict data processing agreements.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law or regulatory mandate.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by wispwing, subject to professional confidentiality obligations.

wispwing uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and analyze platform usage. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of the wispwing platform, including session management and security authentication. These cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the wispwing platform, helping us identify areas for improvement.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only activated with your consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the wispwing platform. For more information on managing cookies, refer to your browser's help documentation.

wispwing retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC Documents: Retained for a minimum of five (5) years following the end of the business relationship, or longer if required by a regulatory authority.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing Consent Records: Retained until you withdraw your consent, plus a reasonable period thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with wispwing's data disposal procedures.

wispwing implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wispwing platform.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security professionals.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive data breach response procedures, including notification to the National Privacy Commission and affected data subjects within the timeframes prescribed by the Data Privacy Act.

The wispwing platform is strictly intended for individuals aged 21 years and above, in compliance with Philippine gaming regulations. wispwing does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account.

If you are a parent or guardian and believe that your child has provided personal data to wispwing without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

wispwing primarily processes personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines, such as cloud infrastructure providers or international payment processors.

Where such transfers occur, wispwing ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that impose data protection obligations consistent with the Data Privacy Act of 2012. wispwing will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards and, where required, obtaining your consent.

wispwing reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, wispwing will notify registered players via email or a prominent notice on the platform prior to the changes taking effect. Your continued use of the wispwing platform following notification of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how wispwing protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by wispwing, please contact our Data Protection Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have not been adequately addressed by wispwing.